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PRIVACY & COOKIE POLICY

1. Introduction

Katicom ApS (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy & Cookie Policy explains how we collect, use and safeguard your information when you visit our website or use our services, in accordance with the General Data Protection Regulation (GDPR).

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2. Data Controller

Katicom ApS
Reskavej 4A, 4220 Korsør, Denmark
Email: info@katicom.dk

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3. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment information (processed securely via our payment providers)

  • IP address

  • Information related to your purchases, inquiries or customer support requests

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4. How We Collect Your Data

We collect data when you:

  • purchase products or services

  • fill in forms on the website

  • subscribe to newsletters

  • contact customer support

  • browse the website (via cookies and analytics tools)

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5. Legal Basis for Processing

We process your personal data under one or more of the following legal bases:

  • Performance of a contract – to process orders and deliver services

  • Legal obligation – bookkeeping and accounting requirements

  • Legitimate interests – improving services, preventing fraud, customer service

  • Consent – marketing communication and non-essential cookies

You may withdraw consent at any time.

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6. How We Use Your Data

We use your information to:

  • provide and operate our services

  • process transactions

  • deliver customer support

  • send service notifications

  • improve website performance and user experience

  • send marketing messages where consent has been given

  • comply with legal requirements

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7. Sharing of Personal Data

We do not sell your personal data.

However, we share data with trusted third parties who help us operate the website and deliver services, such as:

  • Wix (hosting and infrastructure)

  • Google Analytics (traffic analysis)

  • Facebook (social media integrations)

These partners process data on our behalf and according to data processing agreements.

Some providers may process data outside the EU. In such cases, appropriate safeguards like Standard Contractual Clauses are applied.

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8. Data Retention

We retain personal data only as long as necessary:

  • Accounting and transaction data → up to 5 years (legal requirement)

  • Customer communication → as long as relevant for service

  • Marketing data → until consent is withdrawn

  • Analytics data → according to provider retention settings

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9. Your Rights Under GDPR

You have the right to:

  • access your personal data

  • request correction

  • request deletion (“right to be forgotten”)

  • restrict processing

  • object to processing

  • receive your data in a portable format

  • withdraw consent at any time

You also have the right to lodge a complaint with your national data protection authority.

To exercise your rights, contact: info@katicom.dk

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10. Cookies

Our website uses cookies and similar technologies to ensure proper functionality, improve user experience and analyze traffic.

When you first visit our website, you are presented with a cookie banner that allows you to accept or reject non-essential cookies.

Essential cookies are necessary for the website to function and cannot be disabled.

We may use:

  • session cookies

  • persistent cookies

  • analytics cookies

  • marketing or social media cookies (only with consent)

You can change or withdraw your consent at any time via the cookie settings.

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11. Security

Our website is hosted on Wix.
Data may be stored through their databases and secure servers protected by firewalls.

Payments are handled via PCI-DSS compliant providers to ensure secure processing of credit card information.

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12. How We Communicate With You

We may contact you via email, phone, SMS or post for purposes such as:

  • account notifications

  • order updates

  • dispute resolution

  • fee collection

  • surveys

  • legal or contractual matters

Marketing communication is sent only where permitted by law or based on your consent.

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13. Updates to This Policy

We reserve the right to modify this policy at any time. Updates will be posted on this page.

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